These people told me they had a part I needed when they did not. I told them I was going to have to travel for about an hour to get to them so I asked if they could set it aside for me, which they said they would do. Even offered to pay for it ahead of time just to confirm. When I arrived I learned that they never actually had the part. I showed up and asked what they were holding for me, and what they handed to me was the wrong item, clearly marked. Using what they gave me would've been dangerous.
This place has almost everything and one should come here first if you're in a punch. The best part of this store is that it's open 24 hours and sells water heaters in the middle of the night.
you can find everything! I have been looking for a mosquito coil from cvs, duane reade and none of them have that. At 9 PM, home deport is too far to go. I can't believe i find this hardware store that have everything!
Cons: Bad returns policy. I bought a transformer, took it home, realized I did not need it after all (problem was with something else), returned it unopened to the store. They refused to take it back because they had a no-returns policy on certain electrical parts. When I asked where this policy was posted, they said "the person who sold you this would have told you". When I said they definitely did not tell me that or I might not have bought it I was given a shrug and ignored. Stay away from here if you might have to ever return anything.
Pros: - Helpful staff, nice selection of parts, prices were fine. The fact that they are 24/7 would get them 5 stars except...
Very poor customer service. The fourth floor (tools) isn’t self-service and it was like pulling teeth to get someone to go get something when there were four people working.
When I asked the woman who I had spoken with about the part over the phone why she had misrepresented what they had she simply turned away. I had other options which were a little less convenient but which I would have gone to if these people hadn't lied to me and try to foist off the wrong item on me. Now I'm SOL and wasted over 2 hours to boot.
Nuthouse Hardware is a US Hardware Store based in Manhattan New York, New York. Nuthouse Hardware is located at 202 E 29th St, New York, NY 10016, USA.
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