2. bought some minwax stain and poly. returned the next day to exchange unopened cans for different color. clerk said we don't do paint returns. I reminded him that this is stain, not mixed paint. he said no returns. I asked why he didn't tell me at the point of purchase. he said you didn't ask…
Bottom line: they do not care about customer loyalty or customer service, shop elsewhere and skip the attitude.
Great family-owned neighborhood hardware store. They added a downstairs last year so there is a lot of choice - you're bound to find what you need. Staff and owners have always been attentive and knowledgable.
They don't care about customers
1. bought a door weather-stripping kit that had an open package. asked clerk about it, he said "its all there". Was wrong size so I came back 4 gourds later to exchange it for correct size. Same clerk said we do not accept open packages for return...
With this type of customer interactions they are going to drive themselves out of business, and frankly I hope they do.
They are the worst hardware store in Broadway do not go there!
I've shopped here quite a bit over the last 8 years, despite significantly overpriced hardware, because it is conveniently close. after 2 recent incidents, I will never, ever give them my money again.
So, I don't need this big-box BS attitude from a "family owned" store. I'm spending my money at Iglarsh up the street and I recommend you do as well.
We've been shopping here for well over a year and love it. Service is fast and reliable. Only once did they not have something we needed. Helpful and understanding in what they do.
Casa Hardware Locksmith Inc is a US Hardware Store based in Manhattan New York, New York. Casa Hardware Locksmith Inc is located at 2748 Broadway, New York, NY 10025, USA.
Please contact with Casa Hardware Locksmith Inc using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Casa Hardware Locksmith Inc opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Hardware Store in Manhattan New York