Great place! Amazing food, kind staff. Deal for New School students: if you go after 8 pm for $15 you get a truly giant bag of pastries! It was fun to pick out a variety of things to try and I don’t think I’ll ever go hungry again. Getting another bag to share with my family next time they visit!
The single star isn't about the bakery's goods, as I haven't been there to try them; it's about manager Sara's response to a customer who complained about delivery problems with her order. But first, a compliment: As a retired public relations executive, I'd like to commend Sara for frequently skirting the issue of high prices at Breads Bakery, a topic mentioned in about half of the reviews. Better to focus on the compliments about the bakery's products, which is what she usually does, although a few times she does reply to the complaints about prices. And now to explain my single star: In response to one recent customer's complaints about how her order was completely botched up by the outside delivery company, Sara, you pretty much told her you don't give a hoot when you essentially requested that she not bother you with delivery issues and instead told her to get in touch directly herself with the outside company. Bad PR, Sara! What you should have done, to prove to her and other Google readers that you do care, is to assure her that you'll personally speak with the shipper and let the people in that company know that your bakery won't tolerate bad customer service! Such terrible service by the shipper reflects poorly on your bakery. In fact, I was going to order rugelach online today but after reading the customer's complaints about the delivery, and your curt reply to her,
This is one of the places where I wanted to come in NYC during my trip. I was roaming around the city and found it by accident. Their atmosphere was really nice and it was fun to check their bakery.
The marzipan challah was recommended to me, and was the only reason I went. Fortuitously, it was nearing the end of the day so challahs were all buy one get one free, which is the only way to justify an $18 loaf of bread with a little bit of marzipan in it. I expected more almond flavor for that price. Still, it was a good loaf of bread.
I've changed my mind. Next time I'm in NY, I'll stop in and shop personally so I won't have to deal with a slipshod delivery service.
I was hesitant at first to give 5 stars - "6.50 for a not very large egg sandwich?!" I thought. But the bread was to die for. This isn't your standard Starbucks breakfast sandwich or even coffee shop sandwich, because you can really taste the freshness of the bread. I ate in with a nice coffee - free refills, and a nice young man came around with delicious free samples of their treats, in which this place seems to specialize. Would recommend!
Breads Bakery is a US Bakery based in Manhattan New York, New York. Breads Bakery is located at 18 E 16th St, New York, NY 10003, USA.
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