DO NOT ORDER WITH THEM if you have other alternatives. 4 months after placing the order still got NOTHING, together with disappointing and frustrating customer service. I ordered a Calligaris bed and customized sofa from the store in April, being told that the bed was available in the warehouse and could be delivered at the end of June.
What a great find this place is!!! After spending months of wasting time online looking at furniture we furnished two rooms and completed a third with the help of their designers. After listening to what we were interested in, they presented us with options for how the rooms could be laid out, presented furniture that was interesting and comfortable and put together a look that far exceeded our expectations.
3. Having made numerous follow-ups, I brought up refund with the manager which he never offered initially. He only agreed for a very small amount after I spent nearly $8,000 in the store and still haven't got the bed 4 months after placing the order.
I question if he even made an attempt to contact the manufacturer and have it delivered on time as he again had a hard time remembering our conversation;quoting a different last name on the order.
1. I was informed in June that they had to ship from Italy instead of from warehouse in US, which would cause delay. The sales misguided the client before placing the order.
The quality is great, the experience from initial design to delivery have been top notch and the professionalism of the entire team made this a fantastic experience.
He again promised he would call the "buyer" this time and get back to me no later than 5:00 on Wednesday.
I followed up a third time today only to be told the sofa would arrive in early January 3 weeks longer than the quoted delivery time and NOT in time for my guests at the holidays.
DO NOT ORDER FROM THEM!! I have been waiting for over 12 weeks now for my furniture and have received NO updates on when it will be delivered despite calling them. The store is very nice but if you want your furniture to actually arrive go elsewhere!
Bought a couch from them on March 11. We were told the couch would take "up to 8 weeks" to get to us, 7 weeks for the store to get the couch and another week for them to get the couch to us. The 8 week point is in 4 days and we not only do not have a shipping date, but no one contacted us with an update. We called the store twice so far, they reported that they do not have the couch yet, it was not shipped to them yet and they don't know when the couch will ship to them. I was also told that the couch takes 10 business days to get to them. Then there was a long pause on the phone. Only after asking if they could look into this and get back to us, did they offer to do anything. So our couch will be at least two weeks late. We went here because it seemed like a nice place. If you are like us and want your couch delivered when quoted, or at least a courtesy call saying it is going to be late, buy elsewhere.
The second week of Nov. I called to make sure the sofa would arrive within the quoted delivery date. Mike stated he would call the manufacturer and get back to me on that Friday. The following week after not hearing back as promised I called again. Mike had zero recollection of our phone call in spite of having a protracted conversation regarding the delivery and his promise to contact the manufacturer and follow up.
Again, no return call.
Having read previous reviews, it looks common practice for Jensen Lewis to delay the shipment and make excuses for it so that they won't hold responsibility/liabilities. If you would like to spend your money on a furniture store with long waiting period, misguiding sales, and irresponsible customer service, go ahead with Jensen Lewis. Otherwise BE CAREFUL.
This was for an expensive purchase. To be treated in such a manner is irresponsible and highly annoying.
2.It has been for more than 6 weeks after the expected delivery day, and nothing so far. The store kept saying "the bed missed the shipment this week", and refused to give more color on when the shipment will be delivered and what is going on with the shipment. They just said will let me know, and told me that I can just cancel the order after all the time I've been waiting. Having moved to a new home yet without a bed so far is not the most ideal situation. It is also frustrating that you are completely blinded by the process.
We ordered our sleeper sofa on Sept. 23 in time for arrival for our guests at Christmas.
Jensen Lewis Furniture is a US Furniture Store based in Manhattan New York, New York. Jensen Lewis Furniture is located at 89 7th Ave, New York, NY 10011, USA.
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