It's a valuable place to have for cancer patients. People who come to NYC for cancer treatments have enough expenses without having to pay for lodging in Manhattan. That's why it's so great the American Cancer Society created this facility. Patients (and a relative or caregiver) can stay at this place at no cost and focus on what should be the most important: beating their cancer and getting well.
American Cancer society has a great place set up for folks recovering from treatment.
The Hope Lodge is a great idea, and I've stayed at lodges that were welcoming, inclusive and run well. I found it extremely difficult to work with the staff at NY Hope Lodge. Particularly, Gloria. I came to New York for a double mastectomy and reconstruction. When I called a few months in advance, it took a dozen calls just to get a call back from her. I was told I would have to go on a 'waitlist' through the hospital social worker. I did, but apparently because my cancer didn't involve chemo at this particular stage, it wasn't a priority. I was cleared for 'most' of my dates at the last minute, but despite my social worker requesting an extension *at the time I accepted the reservation*, I was in essence kicked to the curb. They had no record of my social worker's request, but they knew when they confirmed my reservation that I needed another 3-5 days. On the day prior to my checkout, I was surprised to learn that not only had I NOT been considered for an extension, I would also NOT be granted one. So with surgical drains still in place and wounds that were still very fresh, I packed and checked out of the Hope Lodge with no assistance and no support. I left the lodge at least one week prior to what my surgeon was recommending. There was no concern from the staff. There was no empathy. In fact, Gloria, who was the woman I had the most contact with, could not have been less interested in my plight. She couldn't have cared less. Part of managing a lodge of this nature involves careful reviews of patient's needs. They did not meet my needs. I stayed at the Hope Lodge in South Carolina a few years ago and the experience was drastically different. They kept up with the development of my disease, and were able to make adjustments accordingly. They were concerned about ME, the person. I wasn't just a reservation to them. They didn't force me to go through a social worker, I was able to call and speak directly to the folks at the Lodge. At the time, the intervention was surgical but I was treated as well as any patient who was undergoing chemotherapy or some other treatment. My level of illness was not at issue. I think the staff at the NY Hope Lodge thinks they're doing a good job. I think they try. But when you put people out who are clearly not medically stable, you're not managing your rooms well. Furthermore, when you do this AND patients are left with the impression that they don't matter, you're not managing your business well. It is my hope that the American Cancer Society will review the procedures in place at the NYC Hope Lodge and make adjustments accordingly.
Hope Lodge is a US Lodging based in Manhattan New York, New York. Hope Lodge is located at 132 W 32nd St, New York, NY 10001, USA.
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