It was a great experience to be a first time mom. Just be open-minded, prepare yourself mentally, be positive and God got the rest.
Sorry to say this, but the radiology front desk reception on the 4th floor is habitually incompetent. They do nothing but slow down appointments. They were unable to lookup information about any of the doctors at the hospital, mainly phone and fax numbers to gather various requests. Also, they ignored other patients for over an hour in the waiting area, even those in acute pain who had asked for wheelchairs multiple times. A very frustrating experience all around. Even if good doctors are here, this is enough of mess to recommend you choose another hospital.
Six days in hell.. from the ER to the miserable stay I don’t even know where to begin. This is the most awful place I've been to in my life. The first incident was me checking into the ER. The Jamaican woman taking my vitals pointed to the door and said "OUT" when she was finished. Not "you're all finished" or "I hope you feel better" but "OUT"! Then I was in the ER for four hours before they relived any of my pain. The doctor checked in and acted like she forgot something and also the nurse promised morphine and then they both forgot to come back and I later found out they both left for the evening. I had to call the hospital to send the patient advocate nurse to my room so she could get the nurses and doctors to do their job and they finally brought medicine. Mind you, this was an infected foot due to a toe surgery. My foot was twice it's normal size! It was visibly clear how much agony I was in. I then proceeded to check in to stay for a total of six days. Some of the nurses were wonderful upstairs.. but the front desk staff was awful. Anytime you need a nurse and buzz them from the room, the front desk answers the intercom and hangs up on you. They don’t send the nurses in unless you call more than once. I waited ONE HOUR for a nurse to come in one day after calling four or five times. My third day in the hospital, some foolish doctor came in and said they were most likely going to amputate my baby toe due to the infection. When the head doctor (Dr. Lantis) came in, he shut that idea down with just a look at my foot, thank God! I called my Podiatrist who has no affiliation with Mount Sinai, and he drove up here to check out what was going on. He was mortified that they were going to just cut my toe off without any reason or cause. Dr. Lantis was the only wonderful doctor out of at least 6 or 7 I’ve seen in the hospital. He cared about my pain, my concerns, and elaborated on everything he planned to do. He avoided all unnecessary surgeries and consulted with my doctor from Lenox Hill to give me the best treatment. The last night I stayed I hadn’t slept for five nights. The younger overnight doctor said he was going to give me Ativan to sleep for the evening. He never put it in my charts.. I had the nurse call him and he said he no longer wanted to give Ativan but gave ambien instead. This is the sixth day I’ve gone without sleep because of another idiotic doctor at this place. Last but not least, the same imbecile doctor who said he was going to amputate my toe, came into my room this morning. He never apologized for his mistake and went to touch my foot for the last time. He started squeezing my toe very hard and explained to his braindead team that he was surprised no puss was coming out. No puss was coming out because it’s a scab with dead skin.. Loser! He just can’t admit he doesn’t know what he’s talking about. This hospital is a disaster. I’ll never visit any branch of Mount Sinai after this negative experience. All your doctors need to be fired except Dr Lantis. As a matter of fact, Lantis shouldn’t even be working for such an awful place. I was really impressed by how knowledgeable and caring he was, unlike his colleagues.
The facilities are very lovely, and the staff on the 8th floor neuro ICU have been even lovelier. They are thorough, timely, and personable. They have accommodated me staying overnight for multiple nights while watching my grandmother, their patient. The café in the street-level lobby has a large selection and good seating, though the hours are only 6-6 for the most part. The views from the rooms are nice. There are very interesting historical photographs throughout the hospital.
It is impossible to get someone after hours. They advertise themselves as being open 24/7, but they are clearly not. We couldn't even reach them on the phone. Had to go to a different hospital.
I delivered my baby there and I had a great team. They called my OB-GYN and social worker which I was surprised in a good way by the time I had my appointment with them. The recovery room was good too, the food not really. The nurses help you with everything.
Mount Sinai West is a US Hospital based in Manhattan New York, New York. Mount Sinai West is located at 1000 10th Ave, New York, NY 10019, USA.
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