we won't be able to take responsibility.
Thank you,
I like the store as they have awesome products but was disapointed not to say annoyed with staff trying to scam me.Had purchased quite a few products in there.
Very rude staff whisked my bicycle away while I wasn't looking and overcharged me for both labor and a bike tube. $18! For something I could've fixed myself. Definitely avoid if you have other options
At no point, he suggested I should only replace the chainring that cost around 20 bucks but instead that I should replaced the entire crankset.I am not sure why I would need to replace the crank arm as well apart from the waste of money.While he was talking, I check the distance between my new chain and the rings and it was all the way to the end, meaning had no gaps therefore it was absolutely fine.I also rode the bike twice since and my new chain is perfectly fine with my still long way to go ultegra 6800 chainrings.
Here is the email:
here as I saw the trailer hung in a secure area.
The bottom line was that if you do not know much about mechanics they will scam you try upselling stuff you do not need.Be careful.
Will Alvarado
I am willing to help you repair it at no cost but
Anyway, after buying a new chain which they of course charged me top dollar plus instalation as I had no other option to continue riding on that day, the sales guy told that I needed to immediately replace my ultegra crankset as my chain had destroyed my chainrings.I acted surprise but decided to play his game so I've listened to his claims.He came up with all this technical explanation that the teeths had worn out completely and needs replacement urgently and that it was my luck day since they only had one left at the store for $170 bucks plus tax.
Ezra was super helpful. Don't know much about bikes, was buying my first one and he gave me great advice and was honest about what I needed. A lot of reviews on here speak to poor service and I can say it's just a small store that gets busy and can't help everyone at once. I'd recommend this place if you need anything bike related and have a little patience. Nice to still have businesses like this in New York.
Toga bike staff has been really helpful for me in making a decision in what type of bike to get. They were there to answer my questions, and allowing me to test ride as many bikes as I wanted. Unfortunately, I went with another store because they didn't have the brand I ultimately decided on. Because of their friendly service, in the future I will come to them for repairs, advice, or other products.
Just brought in a bike trailer for repair. When they were working on it, they ripped some of the vinyl. Now they are saying I did it. Insane...but not the first time they have broken/lost something during a repair or tune-up and then put it on me instead of apologizing.
I thought they would get better when they shut down Gotham and moved the staff over, but unfortunately the culture of Toga has not changed.
when you came in. I am 100% sure this didn't happen
I brought the trailer downstairs and I brought it up
I've broken my shimano dura ace chain on my ultegra chainring after 5000 miles.Make no mistake I love cycling and read and search a lot about everything cycling related.I know loads of mechanics and some really professional good ones.I can do all sort of services on my bike myself but since I moved to NYC I have no space to have cycling tools or equipment so unfortunately everytime I need something else apart from regular lube and cleaning I have to rely on bike shops.
Toga Bike Shop is a US Bicycle Store based in Manhattan New York, New York. Toga Bike Shop is located at 110 West End Ave, New York, NY 10023, USA.
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