AVOID IF POSSIBLE. I was STUNNED to see wonderful high-ranking art and "client-care" that literally GOES WRONG ON EACH LEVEL. Did not get additional information I asked for and promised to get at SOHO gallery. Then: did not get it when asked at some "higher up" at the other (main) gallery. ( needed to repeat my request for info once again ) Wrote emails (took time / trouble / effort ) to BOTH OWNERS about this and got ZERO REPLY. To me this came as "salt into wounds". And guess: all I was asking for was some $55 K + pieces of artwork ....
When i received it, there were 2 big scratches on the glass. Considering the investment I made, as well as the reputation I'm sure the gallery wants to uphold, this was a bit upsetting. I contacted them and again, dealt with poor responses to emails and phone calls. Finally they agreed to sent a new piece of glass.
Beautiful gallery with fantastic pieces. However, had a less than satisfying customer experience. I ordered a piece and asked them to ship it home to me in another country. I mainly dealt with Amos and have to say it was not a pleasant experience.
When the glass finally arrived, it was not the right size. This was quite infuriating as they are supposed to be a world class gallery. Finally, I had to get my husband to deal with them as I had about enough with their poor quality and customer service.
Beautiful pieces, high quality and very contemporary. Only downside is that the staff seem to assume your worth when you walk in, snobbish because I wasn't wearing my Rolex.
The staff was very helpfull and the art is amazing !
I am very happy
They didn't provide me with an invoice and had to deal with poor responses to emails and phone calls. There were promises to email/call me back but they never followed up. Finally the piece was sent.
Brilliant range of artworks! Very interesting and colourful!! Loved being here!!
We finally got a new piece and sent the old one back. It is very unfortunate as we love the gallery and the pieces they have but their customer service definitely will make me rethink whether I go there again.
Eden Fine Art is a US Art Gallery based in Manhattan New York, New York. Eden Fine Art is located at 437 Madison Ave, New York, NY 10022, USA.
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